Common Questions

Our platform uses secure API connections to integrate with most popular gym management systems. We support direct integrations with systems like Mindbody, Glofox, and many others. Our technical team handles the entire setup process, ensuring seamless data flow between your existing systems and our analytics platform. The integration typically takes 2-3 business days to complete, and we provide comprehensive testing to ensure data accuracy.

Our platform analyses multiple data points including membership duration, visit frequency, class attendance, personal training sessions, retail purchases, referral activity, and payment history. We also track engagement metrics such as app usage, facility utilisation patterns, and participation in special events. This comprehensive data analysis allows us to create accurate lifetime value predictions and identify opportunities for improvement.

You'll begin receiving basic analytics reports within the first week of implementation. However, our predictive models become more accurate as they collect more data. Most clients see meaningful insights and actionable recommendations within 30 days. Significant improvements in retention rates and revenue optimisation typically become apparent after 60-90 days of implementing our recommended strategies.

Absolutely. We employ enterprise-grade security measures including end-to-end encryption, secure data centres, and regular security audits. Our platform is fully GDPR compliant, and we maintain strict data processing agreements with all our clients. Member data is never shared with third parties, and we provide complete transparency about how data is collected, processed, and stored. You maintain full control over your data at all times.

Yes, our Enterprise Analytics package is specifically designed for multi-location fitness businesses. You can view consolidated analytics across all locations while also drilling down into individual site performance. The platform supports cross-location member tracking, centralised reporting, and location-specific insights. This is particularly valuable for franchise operations and gym chains looking to optimise performance across their entire network.

We provide comprehensive support throughout the entire process. During implementation, you'll have a dedicated account manager who guides you through setup, integration, and initial training. After launch, we offer ongoing support through multiple channels including email, phone, and live chat. Our Professional and Enterprise packages include regular strategy sessions to help you maximise the value of your analytics insights.

Our pricing is based on the size of your gym and the features you need. We offer three main packages: Starter, Professional, and Enterprise. There are no hidden setup fees - integration and initial training are included in your package. We also offer flexible payment terms and can customise packages for larger organisations. Contact us for a detailed quote based on your specific requirements.

We offer comprehensive demonstrations where we can show you exactly how the platform would work with your gym's data. While we don't offer free trials due to the integration complexity, we do provide detailed demos and can create sample reports using anonymised data similar to your gym's profile. This gives you a clear understanding of the platform's capabilities before making a commitment.