Privacy Policy

Data Controller Information

thetaprovexis d.o.o. (registration number 1634259782) is the data controller responsible for the processing of personal data collected through our website and services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data We Collect

We collect various types of personal data when you use our website and services. The data we collect includes information you provide directly to us, such as when you fill out contact forms, subscribe to our newsletter, or enquire about our analytics services. This may include your name, email address, phone number, company name, and any messages or enquiries you send to us.

We also collect technical information automatically when you visit our website, including your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. This information helps us understand how our website is used and improve our services.

How We Use Your Information

We use the personal data we collect for several legitimate business purposes. The primary use of your data is to respond to your enquiries, provide information about our analytics services, and communicate with you about potential business opportunities. When you contact us through our website forms, we use your information to understand your requirements and provide appropriate responses and recommendations.

We also use your data to improve our website and services, analyse usage patterns, and enhance the user experience. This includes using analytics tools to understand how visitors interact with our website and identify areas for improvement. Additionally, we may use your contact information to send you relevant information about our services, industry insights, or important updates, but only with your consent or where we have a legitimate interest to do so.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on several legal grounds. When you contact us or request information about our services, we process your data based on legitimate interests - specifically, our interest in responding to your enquiries and providing information about our analytics solutions. For marketing communications, we rely on your explicit consent, which you can withdraw at any time.

When we use cookies and tracking technologies, we obtain your consent through our cookie banner, except for strictly necessary cookies which are required for the website to function properly.

Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal data to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as web hosting providers, email service providers, and analytics services. These service providers are contractually bound to keep your information confidential and use it only for the purposes for which it was shared.

We may also disclose your information if required by law, to protect our rights and property, or to comply with legal proceedings.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Contact enquiries and related correspondence are typically retained for up to three years to allow us to provide ongoing support and maintain business relationships. Website analytics data is generally retained for up to two years to help us understand long-term usage patterns and improve our services.

Marketing consent records and related communications are kept until you withdraw your consent, after which we will stop processing your data for marketing purposes and remove it from our active systems within 30 days.

Your Rights

Under GDPR, you have several rights regarding your personal data. You have the right to access the personal data we hold about you and receive a copy of this information. You can also request that we correct any inaccurate or incomplete personal data, or delete your personal data in certain circumstances.

You have the right to object to our processing of your personal data for direct marketing purposes, and you can withdraw your consent at any time where we rely on consent as the legal basis for processing. In some circumstances, you may also have the right to restrict the processing of your personal data or request data portability.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month, although in complex cases this may be extended by a further two months.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data transmitted between your browser and our servers. We regularly review our security procedures and update them as necessary to ensure continued protection of your information.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. If we need to transfer your data outside the EU, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website with a new "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Email: privacy@thetaprovexis.pro
Phone: +386 34396558
Address: thetaprovexis d.o.o., Zaloška cesta 145, 3004 Celje, Slovenia

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been violated.